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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Do's and Don'ts of Implementing Empathetic AI in Digital CX


Brett Weigl  ( Senior Vice President Product Management, Digital & AI , Genesys)

Date: Tuesday, September 28

Time: 1:30pm - 2:00pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Technology is not only a solution it’s an enabler. Empathetic customer experience leaves customers feeling seen, heard and appreciated. Does your AI accomplish those goals?
AI will evolve the contact center and digital customer engagement in ways that are hard to imagine, so laying the groundwork now with implementations that hit the mark are essential to delivering brand differentiating customer experiences. Join ZK Research Principal Analyst Zeus Kerravala and Genesys SVP of Product, Brett Weigl for a conversation rooted in deep expertise on how to get it right. Followed by a demo of Genesys DX the digital first offering from Genesys.