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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Drive Customer Obsession Across Your Entire Organization


Taylor Grace  (Product Marketing Manager, Talkdesk)

Kevin Pierson  (Sr. Director of Product Management, Talkdesk)

Date: Monday, September 27

Time: 1:00pm - 1:30pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Delivering a great customer experience takes a village. When departments, teams, and employees can easily connect and collaborate, they can draw on their shared knowledge and experience to solve customer problems faster and ultimately drive customer retention and loyalty.

Learn how to extend customer service beyond the contact center by seamlessly connecting agents with the rest of your organization. By orchestrating talents and expertise across the company, you will achieve critical customer outcomes and promote a customer-obsessed culture.