Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect Schedule

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Driving AI-powered contact center efficiency with Amazon Connect

Michael Wallace  (Sr Mgr, WW Spec SA, Amazon Connect, Amazon Web Services)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Tuesday, March 18

Time: 12:30 pm - 12:50 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Amazon Web Services (AWS)

As customer service demands evolve, businesses struggle to balance personalization with operational efficiency. Discover how leading organizations are leveraging AI-powered capabilities to deliver intelligent self-service, empower agents, and gain real-time insights across all channels using Amazon Connect.