EC Theater 100 Session: Adding AI to Your Contact Center to Create More Amazing Customer Experiences

Sean Taylor (Founder and CEO, Content Guru)

Location: EC Theater 100

Date: Tuesday, March 19

Time: 12:40pm - 1:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD

Content Guru

Artificial Intelligence is hyped to be a game changer in the contact center space. Find out how AI can supercharge your customer experience, and where the pitfalls are that will waste your time and money. With next-generation voice technology being used for digital engagement, and machine agents interworking with live agents, the future is tricky and exciting.

With over 25 years of omni-channel experience and nearly 15 years of that within the cloud contact center space, delivering some of the world’s largest and most complex deployments, Sean Taylor will guide you through the maze.

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