Enterprise Connect - 2022
Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
- If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
- If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".
Click on session titles for full session descriptions. All times noted are in EST.
EC Theater 100 Session: Changing the World of Customer Loyalty
Michael Skigen (VP, Customer Success, IntelePeer)
Location: EC Theater 100
Date: Tuesday, March 22
Time: 3:30 pm - 3:50 pm
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
The cost of keeping customers is dramatically less than that of winning new customers. How does CX affect loyalty? Brands with superior CX bring in 5.7x more revenue than their competitors, and an astonishing 73% of consumers say a good experience is key in influencing their brand loyalties.
During this theater presentation, we’ll discuss three strategies you can embrace to strengthen your customers’ loyalty. Michael Skigen, IntelePeer Vice President of Customer Success, shares how you can inspire customer loyalty through:
• Tailored, customer engagement,
• automated, targeted workflows,
• and intimate automation.