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Enterprise Connect - 2022

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In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
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Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 100 Session: Changing the World of Customer Loyalty

Michael Skigen  (VP, Customer Success, IntelePeer)

Location: EC Theater 100

Date: Tuesday, March 22

Time: 3:30 pm - 3:50 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


The cost of keeping customers is dramatically less than that of winning new customers. How does CX affect loyalty? Brands with superior CX bring in 5.7x more revenue than their competitors, and an astonishing 73% of consumers say a good experience is key in influencing their brand loyalties.

During this theater presentation, we’ll discuss three strategies you can embrace to strengthen your customers’ loyalty. Michael Skigen, IntelePeer Vice President of Customer Success, shares how you can inspire customer loyalty through:
• Tailored, customer engagement,
• automated, targeted workflows,
• and intimate automation.