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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 100 Session: Drive the customer journey with AI for every day

Fernando Egea  (Global VP, AI Specialized Sales , Talkdesk)

Location: EC Theater 100

Date: Monday, March 21

Time: 3:30 pm - 3:50 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


There is a rich goldmine of unstructured data hidden in most organizations that can empower front-line staff to make more informed decisions and quickly resolve customer issues. Extracting that information and getting it to the people who need it most can be hampered by overly ambitious AI initiatives without clearly defined objectives. Join this session to learn how an AI strategy focused on solving everyday problems can generate measurable returns and keep customers coming back.