EC Theater 100 Session: How AI-Enabled Customer Engagement Is Changing the Service Paradigm

Mila DAntonio (Principal Analyst, Ovum)

Location: EC Theater 100

Date: Tuesday, March 19

Time: 3:40pm - 4:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD

Today’s customers expect to receive proactive service, personalized interactions, and connected experiences across channels from the brands with which they interact. To meet these needs and stay competitive for the long-term, brands must look beyond traditional engagement solutions. Whether it’s through conversational bots, expert-trained AI, or AI for agent assist, the end goal looks the same: to create support solutions that can infer intent, avoid customers asking repetitive questions, help customers find information quickly, respond to queries, and quickly troubleshoot problems.

Presentation File