Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
Click on session titles for full session descriptions. All times noted are in EST.
Greg Herlein (Principal Evangelist, Amazon Chime SDK, AWS)
Location: EC Theater 100
Date: Tuesday, March 22
Time: 1:00 pm - 1:20 pm
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
The Amazon Chime SDK provides a programmatic way to add two-way, real-time, multi-party voice, video, and chat communications directly into your application. The Voice service enables companies with on-premises contact centers to develop their own customized applications that leverage AI/ML services like Amazon Lex, Amazon Transcribe, and Amazon Polly. Did you know that you can automatically transcribe and translate calls and meetings and analyze those transcriptions to get customer sentiment? Did you know that you can easily build a conversational voice prompt IVR? In this session, learn how you can start as small as one workload, all serverless, automatically scaling, and pay-as-you-go. This service is for customers who require the flexibility of low-level APIs and open-standard Session Initiation Protocol (SIP) interfaces for connectivity to their on-premises voice infrastructure or existing telephone carrier. Attend this session to get an overview of these advanced capabilities that can be connected to your customers using the Amazon Chime SDK.