Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

EC Theater 100 Session: New Performance Metrics For Intelligent Assistants and Bots

Dan Miller (Lead Analyst & Founder, Opus Research)

Location: EC Theater 100

Date: Monday, March 18

Time: 5:10pm - 5:30pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD

Findings from our recent reports shows that bots and virtual agents expanding their roles in the omnichannel self-service strategies of thousands of companies. Classic metrics surrounding Capture Rates, First Call Resolution and Customer Sat don’t suffice as executives monitor and refine their bots’ ability to recognize and fulfill customer requests, close sales and define engagement models that span time, channels and modalities.

Watch a synced recording of this session

Presentation File

Mon_EC_Theater_100_5.pdf