EC Theater 100 Session: New Performance Metrics For Intelligent Assistants and Bots

Dan Miller (Lead Analyst & Founder, Opus Research)

Location: EC Theater 100

Date: Monday, March 18

Time: 5:10pm - 5:30pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD

Findings from our recent reports shows that bots and virtual agents expanding their roles in the omnichannel self-service strategies of thousands of companies. Classic metrics surrounding Capture Rates, First Call Resolution and Customer Sat don’t suffice as executives monitor and refine their bots’ ability to recognize and fulfill customer requests, close sales and define engagement models that span time, channels and modalities.

Presentation File