EC Theater 100 Session: Turn your Call Center into an Intelligent Contact Center

Darryl Addington (Director, Portfolio Marketing, Five9, Inc.)

Location: EC Theater 100

Date: Tuesday, March 19

Time: 4:40pm - 5:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Vault Recording: TBD


80% of customers say that service is as important as product and 70% of customers say seamless handoffs and contextualized engagement is very important to winning their business. To meet these heightened expectations requires an intelligent contact center that allows you to deliver experiences that your customers will love. Come join us as we explore how to transform your call center into an intelligent contact center.