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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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EC Theater 128: Conversational AI Roundtable: Case Studies of Transforming CX Fulfillment

Indy Navaratnam  (Sr. Director IT - Operations, Retail & Customer Care, Purolator)

David Trafton  (VP of Client Services, Millennium Trust)

Location: Enterprise Connect Theater 128

Date: Tuesday, March 28

Time: 5:00 pm - 5:20 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

Omilia Natural Language Solutions

This is a roundtable session of case studies using Conversational AI to transform customer experience fulfillment, featuring two large enterprise customers of Omilia; Purolator, Canada's largest courier network for all their shipping needs, and Millennium Trust, a provider of technology-enabled retirement, investment and custody services for employers, financial advisors, institutions and individuals.
With one customer in financial services and the other in logistics, this will be an insightful and engaging discussion that showcases how these companies have leveraged Omilia's conversational AI solutions to automate their call centers and improve their customer experience.
The session will provide an overview of Omilia's conversational AI platform and how it has helped Purolator and Millenium Trust automate their customer service operations. Call Center technology leads from the two enterprise customers, will share their experiences and insights on how they have used Omilia's platform to transform their customer service operations.
The discussion will cover the challenges and benefits of implementing conversational AI in call center operations, with both customers sharing their experiences and insights on the topic.
This roundtable session is a great opportunity for attendees to learn from real-world examples of how Conversational AI can be used to transform call center operations and improve customer experience in the financial services and logistics sectors.