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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 128: Elevate Conversational Engagement with Freshworks and Meta

Mukesh Mirchandani  (Vice President - Solution Engineering, Freshworks)

Location: Enterprise Connect Theater 128

Date: Wednesday, March 29

Time: 2:30 pm - 2:50 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Buying and selling experiences are slowly getting commoditized, and brands realize the need to differentiate based on connected customer and employee experiences. Today, messaging is how people and businesses want to communicate and get business done. A Forrester Paper reveals the top customer asks for interactions with brands: fast support and resolution (54%) over their preferred channel/method (48%) at their convenience (24%).

In this session, we will highlight how Freshworks can help brands improve customer experience by enabling smarter conversations. With super-crisp demo snippets, we will show how brands can:

Expand their reach and drive more sales conversions by engaging customers on the channel of their choice and in the moment of their need.

Unlock growth and reduce loss of revenue with proactive and personalized conversational engagement on modern messaging channels such as Whatsapp, Instagram DM, and Facebook Business Messages along the complete customer journey.

Exceed customer expectations with fast and unified engagements at scale on Freshchat with AI-driven chatbots.

Empower every CX and sales agent to be a hero with Freshworks’s product innovations, such as the Unified Inbox and the Unified Customer Record.