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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 128: How to compose your contact center across telephony, CCaaS, AI, and authentication

Travis Hinton  (r. Director, Solutions Marketing, Bandwidth)

Location: Enterprise Connect Theater 128

Date: Tuesday, March 28

Time: 4:30 pm - 4:50 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Composing your perfect contact center communications is complex. If you’re responsible for your enterprise communications tech stack, you’re probably staring at a pile of challenges—like connecting conversational AI to SIP, bioauthentication to CCaaS, and in-app calling to anti-fraud tools–all in the cloud.

But you can’t get there without a strong foundation. In this session, find out how the Global 2000 are achieving composability, resilience, and simplicity for emerging use cases with a plug-and-play approach made possible for the cloud, on-prem, and everywhere in between.

Key Takeaways:
How to close the integration gap to bring voice bioauthentication, conversational AI, and anti-fraud call scoring to your contact center call flows with hassle-free composable routing
Understanding common use cases for communications composability in your contact center
How to smoothly navigate a migration from on-prem, to hybrid, to full cloud voice deployment in your contact center
Why your carrier should play an active role in your comms modernization and engineering