EC Theater 128: How to compose your contact center across telephony, CCaaS, AI, and authentication
Travis Hinton (r. Director, Solutions Marketing, Bandwidth)
Location: Enterprise Connect Theater 128
Date: Tuesday, March 28
Time: 4:30 pm - 4:50 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Composing your perfect contact center communications is complex. If you’re responsible for your enterprise communications tech stack, you’re probably staring at a pile of challenges—like connecting conversational AI to SIP, bioauthentication to CCaaS, and in-app calling to anti-fraud tools–all in the cloud.
But you can’t get there without a strong foundation. In this session, find out how the Global 2000 are achieving composability, resilience, and simplicity for emerging use cases with a plug-and-play approach made possible for the cloud, on-prem, and everywhere in between.
Key Takeaways:
How to close the integration gap to bring voice bioauthentication, conversational AI, and anti-fraud call scoring to your contact center call flows with hassle-free composable routing
Understanding common use cases for communications composability in your contact center
How to smoothly navigate a migration from on-prem, to hybrid, to full cloud voice deployment in your contact center
Why your carrier should play an active role in your comms modernization and engineering
