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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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EC Theater 128: Modern, Cloud-First Customer Experiences Delivered by ChromeOS

Mandar Joshi  (Chrome Enterprise Customer Engineer, Contact Center, Google, Google)

Location: Enterprise Connect Theater 128

Date: Tuesday, March 28

Time: 3:00 pm - 3:20 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

Google Chrome OS

According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers globally have been moving to CCaaS solutions to reduce IT, integration, and support costs, while leveraging the latest in cloud technology. ChromeOS completes the digital transformation, enabling contact centers to be cloud-first and agile not only with their CCaaS stack, but with the computing platform and devices that power their customer experience. In this session, learn why ChromeOS is the optimal platform for contact center workloads and can help you improve agent productivity, secure business data, support IT teams with stress-free device deployment and management, and deliver brilliant customer experiences.