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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 128: What’s new in contact centers with Amazon Connect

Michael Wallace  (Americas Solutions Architecture Leader, Customer Experience, AWS)

Location: Enterprise Connect Theater 128

Date: Tuesday, March 28

Time: 2:00 pm - 2:20 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Join AWS to hear how cloud and AI are transforming today’s customer experience. Every year, Amazon Connect grows in capabilities and features. With many new features launched in the last year, AWS continues to push forward, innovating on behalf of our customers to make it easier for you to deliver superior customer and business outcomes. Join this session to hear about the latest trends in contact centers and learn about the most innovative new Amazon Connect capabilities.