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Michael Wallace (Americas Solutions Architecture Leader, Customer Experience, AWS)
Location: Enterprise Connect Theater 128
Date: Tuesday, March 28
Time: 2:00 pm - 2:20 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Join AWS to hear how cloud and AI are transforming today’s customer experience. Every year, Amazon Connect grows in capabilities and features. With many new features launched in the last year, AWS continues to push forward, innovating on behalf of our customers to make it easier for you to deliver superior customer and business outcomes. Join this session to hear about the latest trends in contact centers and learn about the most innovative new Amazon Connect capabilities.