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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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EC Theater 128: Win With Contact Center Analytics

Brandon Ewing  (RVP, Net New Solution Consulting, Five9)

Location: Enterprise Connect Theater 128

Date: Tuesday, March 28

Time: 5:30 pm - 5:50 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

Five9

Do you feel like you're drowning in a sea of complex, call center data? Would you like to identify improvement opportunities and use them to optimize performance? Join Five9 as we discuss best practices in contact center analytics to learn the importance of proper data analysis. As a unique business, you must identify and track information that’s important to you; and a one-sized-fits-all solution just won't cut it. Learn how a quick swim around a properly designed data lake will unlock you immense business value without sacrificing flexibility or resources.