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Brandon Ewing (RVP, Net New Solution Consulting, Five9)
Location: Enterprise Connect Theater 128
Date: Tuesday, March 28
Time: 5:30 pm - 5:50 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Do you feel like you're drowning in a sea of complex, call center data? Would you like to identify improvement opportunities and use them to optimize performance? Join Five9 as we discuss best practices in contact center analytics to learn the importance of proper data analysis. As a unique business, you must identify and track information that’s important to you; and a one-sized-fits-all solution just won't cut it. Learn how a quick swim around a properly designed data lake will unlock you immense business value without sacrificing flexibility or resources.