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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 2022 Session: How to Supercharge your CX with Conversation Intelligence

Ben Warner  (Speaker, Observe.AI)

Christian Wathne  (Speaker, Observe.AI)

Location: EC Theater 2022

Date: Tuesday, March 22

Time: 12:00 pm - 12:20 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Is your contact center interacting with thousands of customers each day but unable to understand how to leverage this wealth of information? Do you feel you could fill major gaps if you just had 100% visibility? Well, don’t leave customer needs to chance. Join the discussion to learn how to combine AI, data and automated workflows to discover unmet customer needs, transform them into actionable business insights and conduct root cause analysis to understand call drivers. Analyze every customer conversation to scale high-quality, consistent experiences, ultimately earning loyal customers.