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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 2022 Session: Hyper-personalized interactions with data at the core

Tim Richter  (Product Marketing Director , Twilio)

Location: EC Theater 2022

Date: Tuesday, March 22

Time: 4:00 pm - 4:20 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Today, contact center agents struggle to provide the personalization customers expect because customer data remains fragmented and inaccessible. According to NTT, less than half of organizations are capturing data that drives context-based customer engagements (48.3%). To date, this challenge has been addressed either by relying on contact center to CRM integrations, or by requiring agents to access multiple applications, adding time and frustration for agents and customers alike. Customers already own the most important ingredient for improved customer experiences: first-party customer data. But for too long, this data has been siloed and inaccessible. Join this session to learn how you can capture, synthesize, and activate first-party customer data with Twilio for more deeply personalized engagements and higher customer loyalty.