Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
Click on session titles for full session descriptions. All times noted are in EST.
Ayesha Borker (Sr. Solution Architect- Amazon Connect, AWS)
Location: EC Theater 2022
Date: Monday, March 21
Time: 3:00 pm - 3:20 pm
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Your agents are at the core of every contact center interaction. With hundreds to hundreds of thousands of questions coming in every day, empowering your agents is critical to improving customer satisfaction. In this session, learn how Amazon Connect, powered by machine learning (ML), can improve agent performance (with Contact Lens for Amazon Connect) and productivity (with Amazon Connect Voice ID and Amazon Connect Wisdom). Also, discover how to build your own easy-to-use cloud contact center in just a few clicks, without the need for any technical expertise.