Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 2022 Session: Improve agent performance with Machine Learning

Ayesha Borker  (Sr. Solution Architect- Amazon Connect, AWS)

Location: EC Theater 2022

Date: Monday, March 21

Time: 3:00 pm - 3:20 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Your agents are at the core of every contact center interaction. With hundreds to hundreds of thousands of questions coming in every day, empowering your agents is critical to improving customer satisfaction. In this session, learn how Amazon Connect, powered by machine learning (ML), can improve agent performance (with Contact Lens for Amazon Connect) and productivity (with Amazon Connect Voice ID and Amazon Connect Wisdom). Also, discover how to build your own easy-to-use cloud contact center in just a few clicks, without the need for any technical expertise.