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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 2022 Session: Intelligently Deliver Proactive, Hyper-Personalized Customer Connections

Fernando Mousinho  (Sr. Director, Product Management, Contact Center, Webex by Cisco)

Courtenay Godshall  (Product Marketing Leader, Webex Customer Experience Solutions, Webex by Cisco)

Location: EC Theater 2022

Date: Tuesday, March 22

Time: 2:30 pm - 2:50 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

Webex by Cisco

Customer experience has become the top competitive differentiator in the marketplace - outweighing brand, product quality... even price.

Customers want to engage when it matters, for example, in the middle of a shopping experience or when an item is about to be delivered. They want support on their own terms via any mode of communication. They want options for self-service or to connect with a person who is empowered with the right tools to meet their needs. And they really appreciate it when you can anticipate issues and proactively reach out to them.

Join this session to learn how Webex is uniquely empowering companies to provide these exceptional customer experiences with a unified AI-infused cloud contact center, proactive digital messaging orchestrated by an enterprise communications platform (CPaaS), and industry-leading calling and collaboration tools to engage an entire team of experts.