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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

EC Theater 2022 Session: Leverage technology to engage your employees and customers in the new hybrid workplace.

Kennedy Pereira  (AVP/GM Worldwide Sales, Cloud Voice Platforms, Applications & Ecosystem, AT&T)

Location: EC Theater 2022

Date: Monday, March 21

Time: 5:30 pm - 5:50 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

After more than two years of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging employees and customers. How are organization balancing remote and in-office staff?

Technology and workplace tools are, for all intents and purposes, the new workplace. As such, they’re becoming central in attracting and retaining new talent, fostering workplace culture, creating productivity, and more. How are they using technology, automation, and a hybrid workforce to meet higher customer and employee expectations?

Join Kennedy Pereira , as he discusses how technology is enhancing employee and customer engagement and enabling companies to operate successfully with a hybrid workforce
Join this session to learn:
• What managing a workforce looks like in a hybrid model post-pandemic.
• What are the challenges and best practices for creating engaging employee and customer experiences?
• How AI-powered solutions such as Intelligent Virtual Agents (IVA) can help accelerate your self-service agenda and enable the future of a digital and human workforce.
• How to leverage the cloud to provide a differentiated and agile employee and customer experience.