Kennedy Pereira (AVP/GM Worldwide Sales, Cloud Voice Platforms, Applications & Ecosystem, AT&T)
Location: EC Theater 2022
Date: Monday, March 21
Time: 5:30 pm - 5:50 pm
Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando -
Get your pass now!
Enterprise Connect Theater
Vault Recording: TBD
After more than two years of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging employees and customers. How are organization balancing remote and in-office staff?
Technology and workplace tools are, for all intents and purposes, the new workplace. As such, they’re becoming central in attracting and retaining new talent, fostering workplace culture, creating productivity, and more. How are they using technology, automation, and a hybrid workforce to meet higher customer and employee expectations?
Join Kennedy Pereira , as he discusses how technology is enhancing employee and customer engagement and enabling companies to operate successfully with a hybrid workforce
Join this session to learn:
• What managing a workforce looks like in a hybrid model post-pandemic.
• What are the challenges and best practices for creating engaging employee and customer experiences?
• How AI-powered solutions such as Intelligent Virtual Agents (IVA) can help accelerate your self-service agenda and enable the future of a digital and human workforce.
• How to leverage the cloud to provide a differentiated and agile employee and customer experience.