EC Theater 2200 Session: Adding Value with Contact Center Capabilities

Steve Leaden (President, Leaden Associates)

Blair Pleasant (President & Principal Analyst, COMMfusion LLC)

Location: EC Theater 2200

Date: Wednesday, March 20

Time: 1:10pm - 1:30pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Vault Recording: TBD

Channel partners selling UCC or UCaaS are only selling part of a solution. With attach rates of 30%, 40%, or even 50%, VARs and resellers can increase their revenue while providing more value to customers by including contact center services and technologies in their bag of tricks.


At this session you’ll learn about the key trends to focus on for the near term, the leading players, what customers are looking for, and how Customer Experience can drive additional revenue opportunities for your organization.

Presentation File

Wed_EC_Theater_2200_1.pdf