EC Theater 2200 Session: Customer Feedback: Do Everything Differently.
Ryan Lester (Director of Customer Engagement Technologies, LogMeIn)
Location: EC Theater 2200
Date: Wednesday, March 20
Time: 12:40pm - 1:00pm
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Vault Recording: TBD
It’s no secret that changing customer behaviors influence the way businesses operate. That’s the way business works. But today’s customer is having a bigger impact and is prompting change faster than ever. Whether it’s the demand of always-on service, a variety of communication choices or simply just the option to talk (or not talk) to a human agent to get service and support, the newest generation of customers are telling us the old way of doing business doesn’t work for them. This session will dive into the obvious (and not so obvious) ways consumers have been an agent of change influencing everything from how business interact with their customers, how they hire and develop talent, to the way in which they make critical business decisions.