EC Theater 2200 Session: Leveraging AI to Deliver Differentiated Customer Experience

Matt Metzger (Director of Customer Experience Solutions, Mitel)

Location: EC Theater 2200

Date: Wednesday, March 20

Time: 1:40pm - 2:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD


To stay competitive, businesses need to constantly evolve and leverage the best, most innovative communications technologies to ensure their customer experience is more personalized, responsive, and effective. Machine learning and AI are revolutionizing the way businesses around the globe operate, and one of the primary use cases is in CX, specifically from self-service options, to virtual agents, to AI-enabled coaching tools.

Join us to hear first-hand from Mitel’s Matt Metzger to discover how AI is changing the way we communicate with businesses and driving intelligent customer experiences.

Presentation File