EC Theater 2200 Session: Speech Analytics & AI Voice: Time to rethink Contact Center voice services

Peter Tomfohrde (Product Marketing Lead, Contact Center & CX Services, Verizon Wireless)

Location: EC Theater 2200

Date: Wednesday, March 20

Time: 2:40pm - 3:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD


The stakes are high with new CX technologies – Speech Analytics and Conversational IVR, that are set to disrupt the marketplace in 2019. For organizations to get the most out of these solutions, voice quality and voice engineering must be done with a level of precision far greater than just needed to service contact center agents. This session will explore the exciting opportunities for Conversational Marketing and highlight the jobs to be done with voice infrastructure so as to maximize the investment organizations are making in these game changing CX technologies.

Presentation File