EC Theater 2340: Digital Customer Experiences
Will Gordy (Director, Workplace & Customer Experience, Verizon Business)
Location: Enterprise Connect Theater 2340
Date: Tuesday, March 28
Time: 12:00 pm - 12:20 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Today's customers are very savvy digitally and have multiple ways to connect with a brand. Their interactions with a brand typically start with a digital inquiry or a search, and organizations often struggle to interact effectively at these touchpoints. The problem is that a number of enterprises often don't have a holistic view of their customer's digital journey. And this leaves a lot to be desired. Our customers today expect to be met through the channel of their choice in a frictionless, personalized and seamless manner. But are often disappointed. Our session led by Will Gordy, Director Workplace and Customer Experience will explore:
- What is leading to the widening gap between customer expectations and an organization's ability to meet those expectations?
- What a frictionless digital customer experience looks like?
- How can we holistically improve customer and employee experiences?
