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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 2340: Digital Customer Experiences

Will Gordy  (Director, Workplace & Customer Experience, Verizon Business)

Location: Enterprise Connect Theater 2340

Date: Tuesday, March 28

Time: 12:00 pm - 12:20 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Today's customers are very savvy digitally and have multiple ways to connect with a brand. Their interactions with a brand typically start with a digital inquiry or a search, and organizations often struggle to interact effectively at these touchpoints. The problem is that a number of enterprises often don't have a holistic view of their customer's digital journey. And this leaves a lot to be desired. Our customers today expect to be met through the channel of their choice in a frictionless, personalized and seamless manner. But are often disappointed. Our session led by Will Gordy, Director Workplace and Customer Experience will explore:

    • What is leading to the widening gap between customer expectations and an organization's ability to meet those expectations?
    • What a frictionless digital customer experience looks like?
    • How can we holistically improve customer and employee experiences?