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Will Gordy (Director, Workplace & Customer Experience, Verizon Business)
Location: Enterprise Connect Theater 2340
Date: Tuesday, March 28
Time: 12:00 pm - 12:20 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Today's customers are very savvy digitally and have multiple ways to connect with a brand. Their interactions with a brand typically start with a digital inquiry or a search, and organizations often struggle to interact effectively at these touchpoints. The problem is that a number of enterprises often don't have a holistic view of their customer's digital journey. And this leaves a lot to be desired. Our customers today expect to be met through the channel of their choice in a frictionless, personalized and seamless manner. But are often disappointed. Our session led by Will Gordy, Director Workplace and Customer Experience will explore: