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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 2340: Growing customer loyalty through real-time personalization across every touchpoint

Philip Borden  (Sr. Product Marketing Manager, Twilio)

Location: Enterprise Connect Theater 2340

Date: Tuesday, March 28

Time: 2:00 pm - 2:20 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Customer expectations have changed to demand experiences that are frictionless across every touchpoint and channel. Differentiated experiences must be personalized across every touchpoint and quickly adapt to a customer’s specific needs. Providing this type of experience creates unique challenges for your teams, that are being asked to drive revenue with fewer resources available and solutions that do not communicate in real-time. Join Philip Borden, Sr. Product Marketing Manager at Twilio, to learn why customer experiences need to seamlessly orchestrate data, channels, and integrations to connect the entire journey, while simplifying your employee experience to increase productivity.