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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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EC Theater 2340: How to empower your organization with AI-driven CX Insights

Will Stagl  (Partner Marketing Manager, CallMiner)

Location: Enterprise Connect Theater 2340

Date: Wednesday, March 29

Time: 1:30 pm - 1:50 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

CallMiner

Organizations are faced with more data from more channels than ever before. How can you convert those conversations into CX insights that drive better business results? Join CallMiner’s Product Marketing Manager, Will Stagl, as he explores how you can leverage real time and post-contact data to improve customer experiences, unlock revenue, and direct product across your enterprise.

In this session, you will learn:
• How insights from everyday customer interactions can help you understand the reasons customers are reaching out
• What you can do to collect and analyze data from all channels, including call center interactions, email, video conferences, and social media
• How to empower your entire organization to deliver exceptional customer experiences consistently and stay ahead of the competition