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Will Stagl (Partner Marketing Manager, CallMiner)
Location: Enterprise Connect Theater 2340
Date: Wednesday, March 29
Time: 1:30 pm - 1:50 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Organizations are faced with more data from more channels than ever before. How can you convert those conversations into CX insights that drive better business results? Join CallMiner’s Product Marketing Manager, Will Stagl, as he explores how you can leverage real time and post-contact data to improve customer experiences, unlock revenue, and direct product across your enterprise.
In this session, you will learn:
• How insights from everyday customer interactions can help you understand the reasons customers are reaching out
• What you can do to collect and analyze data from all channels, including call center interactions, email, video conferences, and social media
• How to empower your entire organization to deliver exceptional customer experiences consistently and stay ahead of the competition