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Ginger Conlon (Thought Leadership Director, Genesys)
Michael Logan (Senior Solution Consultant, Genesys)
Location: Enterprise Connect Theater 2340
Date: Tuesday, March 28
Time: 3:30 pm - 3:50 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Globally, 86% of consumers say a company is only as good as its customer service; but CX leaders’ top challenge is keeping pace with rising customer expectations. During this session, Genesys will share key findings from the just released “State of Customer Experience” report that shows where CX leaders have the opportunity to meet customer demands and examine how organizations can use CX technology to orchestrate relevant, engaging experiences and personalized end-to-end journeys.