Orlando, FL is part of the Informa Enterprise Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


EC Theater 2340: Orchestrate Uniquely Engaging Experiences. How CX Technology Can Help

Ginger Conlon  (Thought Leadership Director, Genesys)

Michael Logan  (Senior Solution Consultant, Genesys)

Location: Enterprise Connect Theater 2340

Date: Tuesday, March 28

Time: 3:30 pm - 3:50 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Globally, 86% of consumers say a company is only as good as its customer service; but CX leaders’ top challenge is keeping pace with rising customer expectations. During this session, Genesys will share key findings from the just released “State of Customer Experience” report that shows where CX leaders have the opportunity to meet customer demands and examine how organizations can use CX technology to orchestrate relevant, engaging experiences and personalized end-to-end journeys.