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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Empowering the Home Worker for Effective Collaboration


Jim Kelly  (Analyst & Consultant, Recon Research)


Andy Howard  (Founder & Managing Director, Howard & Associates)

Heidi Elmore  (Head of Unified Communications, Zoom)

Date: Tuesday, September 28

Time: 2:00pm - 2:45pm

Track : Video Collaboration & A/V

Session Type: Virtual Conference Session

Vault Recording: TBD

A long-term hybrid work strategy will require enterprises to develop best practices and standardized ways of outfitting home-based workers. Empowering hybrid workers at scale means organizations must address both technical and non-technical issues, from video/collaboration hardware and software to policies, workspaces, and general meeting “etiquette.” During this session, video conferencing industry experts will help you understand the key elements of a home-worker strategy, and where IT fits in the development and execution of that strategy. You’ll come away better able to position your home-based workers for success—not just sanity.


  • What hardware devices and software capabilities are essential to home workers’ success—and which are nice to have?
  • What best practices should your home workers follow to function most effectively as members of a dispersed team, and how do you enable and enforce these practices?
  • How can AI and other advanced technologies improve the remote workers’ experience and IT’s delivery of that experience?
  • What does real-world experience tell us about optimizing the remote worker’s experience?