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Enterprise Connect - 2022

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  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
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Click on session titles for full session descriptions. All times noted are in EST.

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Enabling Frontline Communications: What's the Right Technology Approach?

Phil Edholm  (President & Founder, PKE Consulting)

Jason Copeland  (VP of Product, Webex Platform, Cisco)

Praveen Mamnani  (VP Product Management, RingCentral)

Chris Piwinski  (Senior Product Marketing Manager, Twilio)

Location: Sun B

Date: Wednesday, March 23

Time: 2:00 pm - 2:45 pm

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Vault Recording: TBD

Enabling frontline workers to be more effective using modern communications/collaboration has become a major new focus in our industry, and besides advancing the enterprise, this focus also represents a great opportunity for IT to lead in a new area of business transformation. There are three models for implementing frontline communications: Using collaboration capabilities already built into a business application or solution; using features of your enterprise communications platform; or integrating/embedding communications into the business software via APIs and other tool sets. In this session we will discuss these three options, the differences, when they apply and how to choose, as well as discussing how to work with the business owners and the technology to deliver strategic transformation for your business. You’ll come away better able to understand your technology choices as you seek to optimize communications/collaboration for frontline workers.

Takeaways:

  • What are your options for enabling frontline communications?
  • How do you choose the right options for your business processes?
  • When is having a single communications platform is the right decision?
  • When is it better to optimize communications within the frontline application? If you choose this option, how do you make it happen?

Background Reading: UC Industry Wakes Up to Frontline Moment

Presentation File

WED_1400_Sun_B_Enabling_Frontline_Comms_P_Edholm.pdf