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Strategic Planning & Decision Support
Vault Recording: TBD
Conferencing and collaboration platforms have shifted in their importance to the enterprise, from the periphery to a critical position in the organization’s infrastructure and workflow considerations. At the same time, the number of options has exploded, with multiple vendors, products, services, features, business models, and deployment options available to enterprises of all sizes. As a result, the challenges of choosing a conferencing platform have never been greater. While most of the available solutions provide high quality, high reliability and a pleasing user experience, significant differences and exceptions do exist.
In this session, a panel of enterprise end users will discuss their experiences and what they’ve learned from deploying modern conferencing platforms. This discussion will help attendees: understand the differences among today’s conferencing platforms; evaluate how these distinctions map into their own organization’s needs; and make informed platform decisions. The focus will be not on specific products, services, or vendors, but rather on higher-level issues and the risks and rewards stemming from strategic deployment decisions.
Understand what categories of solutions are available and how to map category features and benefits to the needs of your own organization
Quickly learn about how conferencing capabilities fit into cloud and CPE deployment models
Understand how conferencing solutions may or may not map into contact centers and information workers’ workflow needs
Gain insight into the future of conferencing solution features, capabilities, and emerging business models