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Fannie Mae Case Study: Implementing Microsoft Teams Copilot at Scale

Ronald Hulen  (Principal, Emerging Technology and Strategy, Fannie Mae)

James Redmore  (Technology Director, Fannie Mae)

Date: Tuesday, March 18

Time: 2:00 pm - 2:30 pm

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Vault Recording: TBD

Fannie Mae Case Study: Implementing Microsoft Teams Copilot at Scale

Fannie Mae, a leading provider of mortgage financing in the U.S., began their Microsoft 365 Copilot journey in November 2024. Join IT leaders from Fannie Mae as they describe their process of evaluating Copilot’s value and rolling out the technology. Key discussion points will include:

  • How Fannie Mae evaluated the security and risks for Copilot
  • How the governance processes evolved to address Copilot and other generative AI tools
  • How Fannie Mae introduced the technology to end users, and what culture changes it both required and drove.
  • How Fannie Mae assessed the application’s value
  • How the rollout was planned and executed
  • Overall challenges and lessons learned