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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Finding the ROI from Collaboration Analytics

Kevin Kieller  (Co-founder, enableUC)

Pratibha Pandit  (Group Product Manager, RingCentral)

Cai Kjaer  (CEO & Co-founder, Swoop Analytics)

Jeff Graham  (Chief Strategy Officer, VOSS Solutions)

Location: Osceola A

Date: Wednesday, March 23

Time: 8:00 am - 8:45 am

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Vault Recording: TBD

Vendors are expanding the analytics available within their communication and collaboration platforms to focus more on usage & adoption, employee engagement, and overall wellness. These new capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI). in this session we explore when and where enhanced analytics can deliver a positive ROI, and how to make sure you realize the ROI you’re targeting.

Takeaways:

  • What analytical capabilities exist within tools from Microsoft, Cisco, Zoom and RingCentral, and how do they compare?
  • What third-party add-ons exist, and do I need these?
  • How are organizations successfully using these enhanced analytics to deliver real business benefits? / * Are analytic initiatives best led by IT, HR or some other department?
  • How are these capabilities licensed and how much will it cost?
  • What are the individual privacy concerns? Does leveraging analytics mean "Big Brother" is watching everyone all of the time?
  • What key obstacles and challenges are you likely to encounter?

Read Kevin Kieller's posts on No Jitter

Presentation File

WED_0800_Osceola_A__Finding_the_ROI_K_Kieller.pdf