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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

Finding the ROI from Collaboration Analytics

Kevin Kieller  (Co-founder, enableUC)

Date: Wednesday, March 23

Time: 8:00am - 8:45am

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Vault Recording: TBD

Vendors are expanding the analytics available within their communication and collaboration platforms to focus more on usage & adoption, employee engagement, and overall wellness. These new capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI). in this session we explore when and where enhanced analytics can deliver a positive ROI, and how to make sure you realize the ROI you’re targeting.

Takeaways:

  • What analytical capabilities exist within tools from Microsoft, Cisco and Zoom, and how do they compare?
  • What third-party add-ons exist, and do I need these?
  • How are organizations successfully using these enhanced analytics to deliver real business benefits? / * Are analytic initiatives best led by IT, HR or some other department?
  • How are these capabilities licensed and how much will it cost?
  • What are the individual privacy concerns? Does leveraging analytics mean "Big Brother" is watching everyone all of the time?
  • What key obstacles and challenges are you likely to encounter?

Read Kevin Kieller's posts on No Jitter