Rick Britt (Vice President, Artificial Intelligence, Callminer)
Date: Monday, September 27
Time: 8:45am - 9:15am
Virtual Sponsored Session
Vault Recording: TBD
Gartner defines dark data as the information assets organizations collect, process and store during regular business
activities, but generally fail to use for other purposes (for example, analytics, business relationships and direct monetizing).
Similar to dark matter in physics, dark data often comprises most organizations’ universe of information assets. Join CallMiner’s
VP of Artificial Intelligence Rick Britt as he takes you through overview of the AI powered technologies and best practices to expose and leverage all forms of customer interaction data insights to drive a broad range of business performance
In this session you will learn:
- Using emerging technologies to realize the power of conversation data.
- How to ensure AI is the light at the end of the tunnel, not an oncoming train.
- Using AI to find the powerful voice in hard to understand data to transform an organization
- Using this new fountain of knowledge to lower churn, train people, improve products and services, and create the strategies of tomorrow for your business.