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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Finding the Way in the Dark, Leveraging AI to Mine intensely Valuable Dark Conversation Data


Rick Britt  (Vice President, Artificial Intelligence, Callminer)

Date: Monday, September 27

Time: 8:45am - 9:15am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Gartner defines dark data as the information assets organizations collect, process and store during regular business
activities, but generally fail to use for other purposes (for example, analytics, business relationships and direct monetizing).
Similar to dark matter in physics, dark data often comprises most organizations’ universe of information assets. Join CallMiner’s
VP of Artificial Intelligence Rick Britt as he takes you through overview of the AI powered technologies and best practices to expose and leverage all forms of customer interaction data insights to drive a broad range of business performance
improvement objectives.

In this session you will learn:
  • Using emerging technologies to realize the power of conversation data.
  • How to ensure AI is the light at the end of the tunnel, not an oncoming train.
  • Using AI to find the powerful voice in hard to understand data to transform an organization
  • Using this new fountain of knowledge to lower churn, train people, improve products and services, and create the strategies of tomorrow for your business.