Dhwani Soni (Vice President for Product and User Experience Design, 8x8)
Fabio Ramos (Sr. Director, Product Marketing, 8x8)
Date: Tuesday, September 28
Time: 2:15pm - 2:45pm
Virtual Sponsored Session
Vault Recording: TBD
From the front desk to the fully remote, lines have blurred. More employees than ever are customer-facing. Customers now expect consistency across channels when interacting with brands. And for the love of your business, it’s time to put users first and bring employee and customer experience together.
There’s a new approach in town that does exactly that. An approach that unifies unified communications and contact center, and blends just the right mix of capabilities for every role across the enterprise. This is Experience Communications as a Service (XCaaS), introduced by 8x8.
Join Dhwani Soni, VP Product and Design, and Fabio Ramos, Sr. Director Product Marketing from 8x8, for a user-first look at how these composed experiences have the potential to transform employee productivity and customer satisfaction.
Build your own user-first action plan with these take-aways:
● The business case for composed experiences in the hybrid work world
● How to give every employee superpowers with an XCaaS platform
● Put users first with the right combination of technology and technique to delight customers and empower employees