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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

For the Love of Your Business, Put User Experience First


Dhwani Soni  (Vice President for Product and User Experience Design, 8x8)

Fabio Ramos  (Sr. Director, Product Marketing, 8x8)

Date: Tuesday, September 28

Time: 2:15pm - 2:45pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


From the front desk to the fully remote, lines have blurred. More employees than ever are customer-facing. Customers now expect consistency across channels when interacting with brands. And for the love of your business, it’s time to put users first and bring employee and customer experience together.

There’s a new approach in town that does exactly that. An approach that unifies unified communications and contact center, and blends just the right mix of capabilities for every role across the enterprise. This is Experience Communications as a Service (XCaaS), introduced by 8x8.

Join Dhwani Soni, VP Product and Design, and Fabio Ramos, Sr. Director Product Marketing from 8x8, for a user-first look at how these composed experiences have the potential to transform employee productivity and customer satisfaction.

Build your own user-first action plan with these take-aways:

● The business case for composed experiences in the hybrid work world
● How to give every employee superpowers with an XCaaS platform
● Put users first with the right combination of technology and technique to delight customers and empower employees