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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

From analytics to action – How to improve your CX maturity at EC


Robin Gareiss  (CEO & Principal Analyst, Metrigy)

Genefa Murphy  (CMO, Five9)

Date: Monday, September 27

Time: 10:15am - 10:45am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Join Robin Gareiss, CEO & Principal Analyst at Metrigy and Genefa Murphy, CMO Five9 to explore how and what you should measure in your contact center and across your customer experience to ensure you can continually improve your CX maturity. We will cover key KPI for how to optimize your contact center operations, Voice of the Customer metrics, the role of active listening and practical tips that you can apply to your organization now and in the future. Bring your questions, bring your challenges, and come and learn from Robin about how those who are winning in the contact center and doing it.