Enterprise Connect Schedule

This session explores how organizations can leverage AI technology to transform their customer experience operations. We'll explore AI's current state in CX, its future direction, and actionable strategies for successful implementation. Through live demonstrations and expert insights, attendees will learn how organizations can balance cutting-edge technology with authentic human connection to create exceptional customer experiences.

Key Takeaways:
• Discover how AI technology enhances the customer experience by enabling businesses to provide faster, personalized service without sacrificing the essential human element of empathy.
• Explore practical strategies for implementing AI scales to operations, accelerate response times, and create genuine human connections by augmenting—not replacing—your workforce.
• Learn from real-world examples of how organizations are using Zoom CX to balance automation and human connection to meet rising customer expectations while improving operational efficiency.