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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations

Zeus Kerravala  (Principal Analyst, ZK Research)

Brian Heikes  (Director, Product Management, Webex Connect, Webex by Cisco)

Philippe Poutonnet  (Vice President Product Marketing, Twilio)

John Antanaitis  (VP, Global Portfolio Marketing, Vonage)

Bob Serr  (Vice President, Azure Communication Services, Microsoft)

Location: Sun A

Date: Thursday, March 30

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: CPaaS & APIs

Vault Recording: TBD

Communications Platform as a Service (CPaaS) is a hot topic, but how is it actually being used—and what more could it enable? In this session, a leading analyst will describe use cases for CPaaS-enabled integrations, as well as discussing how the low code/no-code model is being used to create applications that enhance communications systems. You'll learn what vendors are offering, what enterprises are doing, and where the opportunities lie for future growth in this space. You'll come away from this session with a clear idea of the practical uses for CPaaS and related technologies, and where these developments should be driven—your internal organizations, the vendors/service providers, or some combination.


  • Is the "composable enterprise" still the right concept for describing how enterprises use CPaaS to integrate technologies, applications, and platforms? What’s changed in this area over the last 12 months?
  • How do CPaaS or low-code/no-code technologies enable new types of applications and services?
  • Where should you focus your CPaaS/composable enterprise efforts in order to maximize the potential benefit for the business?
  • How should you think about and plan for investment in CPaaS and composable enterprise systems? How do you develop an ROI case?