Enterprise Connect Schedule

Crisis contact centers operate under immense pressure, where every conversation can have high stakes. The skills required – including building trust, understanding the situation, and rapidly addressing an issue – have high value in sales and customer success as well as emergency response. What if the same AI-driven training tools designed pioneered for crisis intervention could transform the way sales and customer success teams engage with their customers?

In this session, we’ll explore how ReflexAI also helps brands to enhance sales and customer success interactions. By leveraging AI-powered roleplay simulations and quality assurance technology, organizations equip their teams with the skills needed to handle complex conversations with confidence, efficiency, and the human touch.

We’ll share a case study detailing how a major customer service organization adopted this AI-driven training approach, leading to measurable improvements in agent performance, customer satisfaction, and operational efficiency. You’ll learn:

How AI-driven training simulations enhance real-world conversation skills
Key outcomes from implementing this approach in a customer service environment

Join us to see how technology originally built for high-stakes crisis interactions is now redefining training and quality assurance in customer success—creating more prepared, engaged, and high-performing teams.