ML Maco (Executive Vice President of Global Sales and Field Operation, Genesys)
John Hernandez (Executive Vice President and General Manager, Genesys)
Date: Monday, September 27
Time: 3:00pm - 4:00pm
Video Discussion Group (Virtual)
Vault Recording: TBD
2020 was a wake-up call revealing massive blind spots in how brands can future-proof their business.
- How have companies seized the moment to pivot their business model and customer journeys over the past year?
- What have been the biggest shifts that are here to stay in terms of customer behavior, employees, and technology?
- What are CX leaders doing to continue to deeply understand what customers and employees need?
- How are CX teams putting themselves in the shoes of the customer to design seamless experiences?