Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

From Crisis to Opportunity: How Businesses Are Reshaping Experiences for Good

Speakers:

ML Maco  (Executive Vice President of Global Sales and Field Operation, Genesys)

John Hernandez  (Executive Vice President and General Manager, Genesys)

Date: Monday, September 27

Time: 3:00pm - 4:00pm

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD

Genesys

2020 was a wake-up call revealing massive blind spots in how brands can future-proof their business.
  • How have companies seized the moment to pivot their business model and customer journeys over the past year?
  • What have been the biggest shifts that are here to stay in terms of customer behavior, employees, and technology?
  • What are CX leaders doing to continue to deeply understand what customers and employees need?
  • How are CX teams putting themselves in the shoes of the customer to design seamless experiences?