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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

From Crisis to Opportunity: How Businesses Are Reshaping Experiences for Good


ML Maco  (Executive Vice President of Global Sales and Field Operation, Genesys)

John Hernandez  (Executive Vice President and General Manager, Genesys)

Date: Monday, September 27

Time: 3:00pm - 4:00pm

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD


2020 was a wake-up call revealing massive blind spots in how brands can future-proof their business.
  • How have companies seized the moment to pivot their business model and customer journeys over the past year?
  • What have been the biggest shifts that are here to stay in terms of customer behavior, employees, and technology?
  • What are CX leaders doing to continue to deeply understand what customers and employees need?
  • How are CX teams putting themselves in the shoes of the customer to design seamless experiences?