Enterprise Connect Schedule

Voice agents have rapidly emerged as a transformative interface for modern customer engagement. In this new era of conversational AI, the quality of AI-powered customer interactions depends on the sophistication of the underlying voice technology. Deepgram’s enterprise Voice AI platform stands at the forefront, delivering the exceptional accuracy, millisecond latency, and seamless integration capabilities essential for developing voice agents that customers actually want to talk to.

This session reveals how Twilio is leveraging Deepgram’s advanced Voice AI capabilities, including speech recognition, to transform customer engagement through AI-powered voice agents. By integrating highly accurate speech-to-text with Twilio’s AI Assistants and ConversationRelay, companies can easily deploy voice agents that process and respond to speech in real-time, understand complex intent, and maintain contextual awareness throughout the conversation. Join us to explore how this partnership is enabling organizations to handle thousands of simultaneous conversations with voice agents that listen, think, and speak to deliver responses that feel naturally human. See real-world applications of how businesses are using this powerful combination for lead qualification, proactive notifications, and frictionless self-service—all working together to create intelligent customer interactions at scale without vendor lock-in or infrastructure complexity.