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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Frontline Communications – Enabling Business Transformation


Karthik Arumugam  (Group Vice President, Product Marketing and Commercial Management, Mitel)

David Lee  (VP of Platform Products, RingCentral)


Phil Edholm  (President and Founder, PKE Consulting)

Date: Wednesday, September 29

Time: 2:15pm - 3:00pm

Track : Collaboration Platforms

Session Type: Virtual Conference Session

Vault Recording: TBD

Frontline communication solutions integrate IP based communications, collaboration and teaming into the business processes that the frontline workforce depends on. Success with this integration could transform work for the 75% of the US workforce not served by today’s UC solutions. This in turn could drive much larger profitability gains than were generated by knowledge worker UC. From improved processes to better customer interactions, next-gen frontline communications promises to reduce churn, increase both customer and employee satisfaction, in addition to the profitability impacts.

This session will review frontline categories, and will describe how frontline communications works, the business values and integration, the major vendor positions, and the opportunities for the channel. Takeaways:

  • Which organizations and vertical industries will adopt frontline communications first?
  • What are examples of how frontline communications is changing business today?
  • What are the features and capabilities that customers should look for in a frontline solution?
  • How do you analyze business processes for frontline communications impact?