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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Future Proof Your Contact Center: Prepare for What’s Next and Exceed Your Customer Expectations


Gayathri Krishnamurthy  (AVP CX Product Marketing, RingCentral)

Date: Wednesday, September 29

Time: 9:00am - 9:30am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


COVID-19 has rewritten the rules for customer connections. Customers now come through a larger variety of channels, hybrid and work-from-home agent models are more mainstream, and agility has taken on a new definition. Contact centers today are not only looking to embrace these trends at a rapid pace but are looking to transform — becoming future-proof with the ability to serve their customers as their needs continue to evolve and change. Learn how RingCentral’s customers are building future-proof contact centers that not only meet their customer expectations but exceeds them.