Enterprise Connect Schedule
Google Keynote: 5 Ways AI Will Transform Customer Experience and Collaboration
Duncan Lennox (VP and GM of Applied AI, Google Cloud)
Date: Wednesday, March 19
Time: 11:30 am - 12:00 pm
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Vault Recording: TBD
67% of AI technology spend in 2025, will be enterprises embedding AI capabilities into their core business operations according to IDC. This keynote will explore innovative applications of AI and real-world use cases that will transform customer service, streamline knowledge search, foster creativity, bolster collaboration, and optimize coding processes. Attendees will gain valuable insights into how AI-powered solutions can drive significant impact and deliver tangible benefits for their organizations.
Key Takeaways:
- Enhancing Customer Experiences: AI agents will work together to provide personalized customer engagements at every touchpoint, leading to improved satisfaction and loyalty.
- Streamlining Knowledge Search: AI-powered search capabilities will empower employees to access relevant information quickly and easily, boosting productivity and decision-making.
- Fostering Creativity: AI will augment human creativity and innovation, enabling the development of new products, services, and experiences.
- Bolstering Collaboration: AI will facilitate seamless communication and knowledge sharing, enabling teams to work together more effectively and efficiently.
- Optimizing Coding: AI will automate and streamline coding processes, accelerating software development and reducing errors.