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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

 

Google Keynote

Behshad Behzadi, PhD  (Vice President of Engineering, Conversational AI, Google Cloud)

Date: Wednesday, March 29

Time: 10:45 am - 11:15 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Re-envisioning the Contact Center
To thrive in an era of hybrid work and economic uncertainty, organizations need productivity and communications solutions that let teams stay connected and provide world class Customer Experience (CX), from anywhere. In this keynote, Google's VP of Engineering for Conversational AI will describe how a user-centric, cloud-first approach, strength in AI, and zero-trust security model can provide organizations with unified tools they need, from silicon to cloud. Come hear how you can increase customer satisfaction, improve agent productivity and control costs while discovering new revenue-generating opportunities, all with an easy to use and manage solution built on Google ChromeOS, Workspace, and Contact Center AI.