Enterprise Connect Schedule

As IT leaders navigate a landscape of continuous technological evolution, this workshop offers a focused approach to managing the organizational change needed for successful technology adoption, higher engagement, and new ways of working. Designed to equip IT professionals with actionable strategies, this session emphasizes the importance of viewing experiences through the eyes of employees and end users, rather than from an IT-centric perspective, to reshape how IT supports them and make it easier for everyone to succeed in the face of rapid change.

To drive effective change, IT professionals will need to work differently—leveraging modern tools, following new processes, and adopting refined procedures to support seamless transitions. Through a mix of discussions, case studies, and hands-on exercises, we’ll explore essential elements of organizational change management within IT, including reskilling teams to leverage AI, driving higher adoption of new collaboration and productivity tools, and aligning IT’s objectives with broader business goals. The concept of Experience Level Agreements (XLAs) will also be introduced to complement traditional SLAs, helping participants focus on the impact of technology on user experience and business outcomes.

Throughout the workshop, participants will engage with peers and the instructor to tackle real-world challenges, collaborating to develop practical solutions they can apply within their own organizations to drive successful change.

Key takeaways include:

• Actionable change management strategies: Practical approaches to help IT teams and end users navigate technology transitions with an emphasis on ease of adoption and a better overall experience.
• Reskilling and upskilling insights: Guidance on preparing IT teams and end users for advancements in AI, cloud, and collaboration tools, enhancing team adaptability.
• Strategies for higher adoption and productivity: Techniques to support the adoption of new technologies through streamlined processes and effective procedures.
• Experience Level Agreements (XLAs) as a tool for impact: An introduction to using XLAs to complement traditional SLAs, ensuring that user experience and technology impact are prioritized alongside performance metrics.

This workshop is ideal for anyone wanting to enhance their organization’s readiness for change. Attendees will leave with strategies, practical tools, and collaborative insights to lead effective change, drive higher adoption of new technologies, enhance user engagement, and support IT’s evolution from a technical support role to a critical driver of business success.