Enterprise Connect Schedule

As North America’s largest roofing manufacturer, GAF was at a crossroads in its digital transformation in 2022. With more than 40 factory and warehouse locations across the US, and 6500+ team members, GAF needed to up its technology game to empower employees and keep pace with a rapidly evolving and hyper-competitive industry.

Key to GAF’s cloud adoption would be finding and implementing an integrated Unified Communications as a Service and Contact Center as a Service solution that could support all business requirements from a single platform, while providing the security and flexibility it needed to support its growing business and teams.

In this session, learn about this industry leader’s journey to the cloud. With a vision and strategy to exit third party data centers and find solutions for all enterprise applications, voice services and the corporate WAN, GAF needed to find a solution that met their unique set of needs - to support both factory locations and a wide net of customer support agents.
Takeaways from this session will include:

-Leveraging the benefits of a single solution to enable next-generation communications between customers, agents, employees and business partners that are more flexible, intelligent and personal
-Key considerations for multi-location enterprises when taking the leap from on-premises technology to an all-in-one unified UCaaS/CCaaS solution
-Navigating potential challenges and pitfalls - and how to manage them to success