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How AI is Energizing Customer Service: NiSource CX Transformation

Jennifer Mesenbrink  (Director of eChannels, NiSource)

Location: Enterprise Case Study Theatre - Booth 1235

Date: Tuesday, March 18

Time: 3:45 pm - 4:10 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Omilia

Explore how NiSource leveraged Omilia’s Conversational IVR to transition from a traditional contact center to AI-powered self-service. Discover how this transformation improved operational efficiency and enhanced customer satisfaction.